About Mainstream Fiber:
"Providing leading edge fiber-optic and broadband solutions in the communities we work and serve"
Mainstream Fiber Networks is a homegrown Hoosier company dedicated to helping customers like you connect to a better life - at work, at home, or at play. Our mission is to provide fast, reliable, fiber optic internet to underserved areas across the Midwest.
Why you should apply to be a Help Desk Technician:
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- Permanent, Full-time Position
- Pay Range: $18.00+ per hour, based on experience
- Weekend Shift: Friday to Sunday or Saturday to Monday (9am to 9pm)
- After two weeks of training, this position will be remote/work from home
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Access to Company Benefits:
- Paid Time Off
- Medical Insurance
- 401K
What a typical day as a Help Desk Technician might look like:
- Assisting customers with any technical issues/needs they may have, this correspondence may be by phone or email
- Create, update, and provide follow-up for tickets created in Mainstream customer relationship management portal
- Ensuring timely escalation of customer problems by assigning priority and resolution
- Provide triage and support for network and circuit outages
This job might be an outstanding fit if you:
- HSD, or equivalent education, is required
- Six months of related experience and/or combination of experience with technical certification/degree
- Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
- Ability to communicate naturally and pleasantly over the telephone
What happens next?
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiter will have access to your profile, expanding your opportunities even more.
