Job Description
To provide customer site and internal service and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback, and outstanding level of client service.
Duties & Responsibilities
Provision of onsite service support to the customers in terms of decommissioning / commissioning of John Crane products and attending emergency service jobs
Provide strong technical and service support to all customers sites.
Design and implement cost-effcetive equipment modifications to help imporve safety and reliability.
Manage the John Crane Egypt workshop activities.
Preparing detailed inspection reports
Maintaining comprehensive documentation of service orders.
Ensure all activities in John Crane Egypt service center fully comply with the local and company Health & Safety requirements.
Analyze, train and monitor the workforce for special processes including lapping lapping/spray coating/assembly and dismantling seals or cartridges
Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services.
Discuss and solve complex problems with manufacturing departments, subcontractors, suppliers and customers.
Support sales team to maintain and increase JC market share with key end users and develop territory market.
Product assessment to enable commercial staff to quote
Assist end users during shut down. Service/sipport ongoing refurbishment contracts with end users.
Establish good relationship with end users.
Assist customer during project commissioning.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Education/Training: University Degree in Mechanical Engineering or similar field
Experience: Minimum of 6 years’ experience in a similar role
Experience of working in a multinational and multicultural environment
Proven track record in project execution and people management
Knowledge/Skills: Extensive knowledge rotating equipment and ability to carry out Failure and Root Cause analyses
Sound knowledge on all John Crane products
Strong Commercial and Technical Skills
Excellent communication and presentation skills
Supervises: Individual contributor
Languages: English & Arabic
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
