About us
Derivita (pronounced duh-RIH-vih-tuh) makes software that helps students learn and makes teachers’ lives easier. Our main products are online math assignments and standardized tests.
We’re a small company headquartered in Salt Lake City, with employees throughout the US.
The position
As a Customer Support Agent, you’ll answer questions and solve problems for teachers, school administrators, and students.
To do so, you’ll:
- Gain a deep understanding of what our app can do and how it works
- Diagnose problems by reviewing data and testing the software
- Work with our software developers and question writers to fix issues and provide alternatives
You’ll respond to customers mostly by email. We also occasionally provide help via chat, phone, and video calls.
This position is remote. Plan to work Monday to Friday, 8–4 Eastern Time.
Compensation
- Insurance: medical, dental, vision, disability, and life
- 401(k) retirement plan, with employer match
- 15 days of paid time off per year
- Equity in the company
- A salary of at least $40,000 per year
Skills we’re looking for
To excel, you should be able to:
Communicate well:
- Write clearly
- Understand and clarify customers’ requests
- Respond with tact and empathy
- Summarize complex situations
Understand software:
- Use common software terms and concepts
- Teach yourself to use unfamiliar software
Solve problems:
- Determine the root of what the customer needs
- Come up with possible causes and solutions
- Test possibilities by comparing them to known information
Take responsibility:
- Determine your highest priority and focus on it
- Follow requests through to the end
- Ask for help from coworkers
- Suggest improvements to our tools and processes
If you have experience with computer programming or math education, please highlight it in your cover letter.
What makes it fun?
Happy customers: Our customers are good-natured and happy to talk to us.
Variety: We handle a diverse set of requests, so it’s never a bore.
Opportunity for growth: Hone your technical skills, then choose a project to lead, such as designing new processes, creating resources for customers, or improving our support tools.
Real power to help: We’re dedicated to giving great service and preventing issues, so you’ll have
- Powerful troubleshooting tools
- Frequent consultation and training with other departments
- A say in how we improve our software
Thoughtful, fun coworkers: Work with friendly experts. Get the help you need with your work, then join our social activities.
A small company and team: You’ll get to know your coworkers well, easily see how we’re helping customers, and have a say in how the team operates.
Commitment to inclusion: We know the value of a diverse workforce, so we’re proud to be an equal opportunity employer and happy to make reasonable accommodations.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
- Remote
Work Location: Remote
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